RETURNS

The return period is 14 days and begins as soon as you receive your order. Please note that we cannot accept returns of pre-ordered, customised or personalised items.


RETURNS PROCEDURE

If you do not like the item you have ordered, you can make use of the 14-day right of return. You can return the item to our studio in Zurich within this period:

MIRA South Sea Pearls KLG Tödistrasse 46, 8002
Zurich, Switzerland
A prior appointment is required.

For returns by post or DHL, please proceed as follows:

1. pack the unwanted item(s) in the original packaging with appropriate padding.
2. note on the delivery note provided that it is a return and place it in the shipping carton.
3. seal the parcel and affix the return label provided so that it is clearly visible.

Please note that the costs for the return shipment and any customs duties are to be borne by the customer.

If there is a problem with the item you have ordered or if you have any questions, please contact our customer service team on +41 762 320 736 or by e-mail at info@mirasouthseapearls.ch.


REFUNDS

Once we have received your return within the 14-day period, it will be subjected to a comprehensive quality check. If we cannot find any damage or signs of use, we will refund the purchase price.
Products that have been used or show signs of wear cannot be refunded.

In the case of a return directly to our studio in Zurich, a prior appointment is required.

Please note that all duties, taxes and shipping costs incurred during the original purchase and return will be deducted from the sale price before the refund is issued.
Please note that pre-ordered or customised items cannot be refunded.
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MIRA Südseeperlen KLG

Tödistrasse 46, 8002
Zurich, Switzerland
Mobile: +41 762 320 736
E-mail: info@mirasouthseapearls.ch
http://www.mirasouthseapearls.ch

MIRA South Sea pearls INDONESIA

Address :
Jl. Taman Gandaria Jl. Gandaria 1 No.88 1, RT.1/RW.10, Kramat Pela, Kec. Kby. Baru, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12130, Indonesia.
Whats app +6281907648445
Email : info@mirasouthseapearls.com
BY APPOINTMENT ONLY