We are pleased to offer a 5-year guarantee on the jewelry materials, so you can be assured of satisfaction with every purchase.

Warranty coverage:

Authentication of Pearls: Our guarantee guarantees the authenticity of the pearls and confirms that they are genuine and of the stated type and quality.

Terms and conditions:

• The guarantee is valid for 5 years from the date of purchase for the jewelry settings.
• Proof of purchase is required for warranty claims.
• The warranty does not cover damage caused by misuse, accidents or unauthorized modifications.
• Normal wear and tear are not covered by this warranty.
  
  Exclusions: The warranty does not cover the jewelry setting, precious metal materials or any other components of the jewelry. If any part of the jewelry needs to be repaired, replaced or adjusted, a fee will be charged based on the cost of materials and workmanship. We will inform our customers and ask for prior confirmation before any repair is made.
  
  How to file a complaint:
  
• Please contact our customer service by email with your proof of purchase: info@mirasouthseapearls.ch
• Provide a detailed description of the problem and attach any relevant photos.
• Our team will guide you through the process and carry out the inspection and necessary
  Service.
• Additional costs: All duties, taxes and shipping fees incurred during the repair process
  are to be borne by the customer.

To ensure the longevity and shine of your pearls, please follow the care instructions below:

• Wear them with care: pearls are delicate and should be the last accessory you put on and the first you take off. Avoid contact with makeup, perfume and hairspray. It is important to wear pearls often so that they are moisturized and benefit from air circulation.
• Cleaning: Wipe your pearls with a soft, damp cloth after each wear to remove any residue. Avoid using harsh chemicals or ultrasonic cleaners.
• Storage: Store pearls in a soft cloth bag or in a separate compartment in your jewelry box to avoid scratches and tangling with other jewelry.
• Avoid water: Do not immerse pearls in water or wear them while swimming or bathing, as this may weaken the silk thread and attack the nacre.
• Regular care: Have your pearls restringed regularly by a professional jeweler, especially if you wear them frequently. To help you care for your pearls, we offer a free voucher every three years to re-string classic pearl strands or bracelets to ensure they last a long time.

Due to the nature of silver and other non-gold materials, our warranty does not cover tarnishing on these pieces. However, tarnish can easily be cleaned or polished.

Cleaning and polishing service:

• In-Boutique Service: Bring your silver jewelry or jewelry made of other materials to our boutique where we can clean and polish it for a small fee.
• DIY Cleaning: Buy a cleaning cloth for precious metal jewelry, such as gold and silver, to care for your jewelry at home. Buy it here

Enhance your pearl care routine with our specially formulated Pearl Care Kit Tin, available to purchase here.
The tin contains a gentle cleaning solution, 8 x pearl cloths, a microfiber polishing cloth 20x20cm/8x8" and detailed care instructions to help you maintain the beauty of your pearls between professional services.
This addition introduces a Pearl Care Box, providing customers with tools and instructions for caring for their pearls at home and complementing the professional resetting service offered.

You can buy our recommended cleaning wipes directly from our online store.
By following these care instructions and using our services and products, you can ensure that your jewelry remains beautiful and valuable for many years to come. Thank you for choosing our exquisite jewelry.